Remove “Netflix – Your monthly payment didn’t go through” phishing email

The “Netflix – Your monthly payment didn’t go through” email falls into the phishing scam category. The email is disguised as a notification from the streaming service Netflix and claims that the recipient’s monthly payment did not go through. The email warns that the recipient needs to update their payment information to enjoy uninterrupted service. If users fall for this phishing attempt and click on the button in the email, they will be taken to a phishing site. Further interaction with this email will lead users to a phishing site that will try to steal users’ Netflix login credentials and their payment card details.

 

 

The “Netflix – Your monthly payment didn’t go through” email falsely claims that your payment did not go through. According to the email, because the payment did not process, it’s necessary to update your payment to avoid any late fees or service interruption. While Netflix does send legitimate emails regarding payment issues, they are distinctly different from this phishing email. For one, there are no late fees. If a payment does not go through for whatever reason, Netflix simply stops the subscription. If you have received an invalid payment email from Netflix in the past, you would likely recognize the differences immediately. The primary objective of this phishing email is to steal your Netflix login credentials and payment card information.

If you click on the “Update Payment” button, you will be redirected to a phishing site that imitates Netflix’s login page. The site looks quite similar to the legitimate Netflix page if you do not look at the URL. By entering your email address and Netflix account password, you inadvertently send your credentials to the cybercriminals behind the phishing campaign. Stolen Netflix credentials can be exploited in several ways. Cybercriminals may immediately take over your account by changing the email address and password, thereby locking you out of your own account. Users who infrequently access Netflix might take some time to realize they have lost access. If Netflix is unable to assist in recovering the account, you may need to cancel your payment card to prevent further unauthorized charges. In other instances, malicious actors might not take over accounts but instead sell access to them at discounted rates. Buyers of these stolen accounts can use Netflix until the legitimate account owner notices unauthorized activity. This enables unauthorized users to benefit from Netflix services at the expense of the account holder.

After you enter your login credentials on the phishing site, you would be redirected to another page that asks for your payment card information. Just like with login credentials, if you enter your card information on this site, it will be sent to the malicious actors. This would allow them to make unauthorized purchases.

The text from the “Netflix – Your monthly payment didn’t go through” phishing email is below:

NETFLIX

Your bill

Your monthly payment didn’t go through.

This may be due to an issue with the payment method on file.

Since the payment did not process, you will need to update your payment to avoid any late feels or service interruption. You can this easily by following the link below

Update Payment

Your automatic payments have been turned off because your payment did not process. To re-enroll in automatic payments, please update your payment.

Your prompt attention to this matter is appreciated, and we value your loyalty.

How to recognize phishing attempts

Phishing attempts that target a large number of users simultaneously are often quite obvious, so users can typically identify such attempts with ease.

The “Netflix – Your monthly payment didn’t go through” phishing email has all the typical characteristics of a phishing scam. Firstly, it was sent from a suspicious email address, which clearly does not belong to Netflix. Official Netflix email addresses always include the company name, making this address a red flag. However, more sophisticated phishing campaigns might use more convincing email addresses. In cases of doubt, a quick Google search can help verify the legitimacy of an email address.

The fact that this email does not address the recipient in any way is a dead giveaway that it’s a phishing attempt. All emails from Netflix will always address recipients by their main profile names. Other phishing emails imitating Netflix may use generic words like User, Member, Customer, etc., and that is another giveaway.

The most definitive indicator of this phishing attempt is the URL to which users are redirected when they click the “Update Payment” button. While the phishing site may look very similar to the legitimate Netflix login page, the URL is a clear indicator of a phishing site. While malicious actors may employ deceptive methods to create seemingly authentic URLs, vigilant users who check the URL carefully can avoid falling victim. Therefore, always verify the URL before entering your login credentials on any site.

Lastly, we recommend not clicking on links in emails in general. If you receive an email that claims there’s an issue with some account of yours, access the account manually instead of clicking on the link.

Remove “Netflix – Your monthly payment didn’t go through” email

If you have fallen for this “Netflix – Your monthly payment didn’t go through” phishing email, change your Netflix password immediately. If you entered your card information on the phishing site, cancel your card immediately to avoid unauthorized transactions.